Frequently Asked Questions (FAQ)

Q: Why do I need to request a user account to access ?
A: NYS CASE professional development training is only available to supported employment providers with a current ACCES-VR contract. Your user account will help you keep track of your upcoming trainings, course materials, training transcript, and the latest NYS CASE news. Requests for new accounts will be approved during business work days; it may take up to 48 hours for you to receive your approval and password.
Q: My co-worker and I want to register for training together. Do we each have to have an account?
A: Each individual trainee will need their own account. If you do not have individual emails at your organization, please use a personal email. Your profile record is your professional development transcript, and will follow you if you move in between organizations.
Q: I cannot attend a training at the last minute. Can I send a co-worker instead?
A: No, this is not allowed for security reasons.
Q: How will I receive my course materials?
A: Your course materials will be available online at and will usually be available to download one week prior to training. To access, click My Tools, then the My Upcoming Registered Courses tab to view the classes you are registered to attend and to download or print your course materials. You will need to bring a printed copy of the course manual with you to the trainings. You may also choose to print the Power Point presentation pdfs in a three slide format or a one slide accessible format, or a text only Word document, along with other possible course documents. Some participants choose to download the course materials to their mobile device or laptop to bring to the training. We will not provide hard copy course materials during training events.
Q: I signed up for a new account, when will I receive my account information?
A: Account information must be reviewed by NYS CASE before your account is approved. It may take up to 48 hours to receive an approval; however you will usually receive your response much more quickly.
Q: Why didn’t I receive my account login information?
A: Your organization may be blocking emails from Please have your IT department add and to your organization’s safe websites and safe senders list.
Q: I registered for a training, but realize that I cannot attend. How do I unregister?
A: Log in at and under My Upcoming Registered Courses you will see all of your upcoming courses. Click on the red Unregister button on the right-hand side of the page. The ability to unregister for a training ends 48 hours before the training. This is because we need to send the final list of attendees to both the trainer and the training location security department. If you find you cannot attend at the last minute, please email or call 607-255-4349 to let us know.
Q: I attended the training, but my attendance is not showing on my account yet!
A: Attendance lists usually are not available until 24-48 hours after a training has ended and are entered by hand. Please be patient, you’ll get your credit! Once attendance is entered, you will receive an email asking you to fill out an evaluation of the training. If more time has gone by and you still haven’t received credit or the evaluation email, please contact and we will look into the issue.
Q: I’ve registered for an online training. How is this going to work?
A: First of all, you will receive an email with all the information you’ll need to attend the webinar from Make sure this email is on your safe list, too! This email is usually sent out a week in advance and again within 24 hours of the training. You can either call in via your computer if you have a speaker/microphone or else call in by phone to listen along while watching on your computer.
Q: I’m having trouble getting the webinar to load on my computer. Why?
A: You may need to download additional plugins for the WebEx platform to work. Be sure to test your system prior to the webinar here:
Q: I’ve joined the webinar, but I don’t hear anything.
A: If you have joined the webinar early, you will not hear anything until the webinar starts. Don’t be alarmed by the lack of sound, this is normal. If the webinar has already started, you need to enable your audio. If you don’t see a headset or phone icon next to your name, you have not enabled your audio yet. Go to the audio menu and choose “Integrated Voice Conference” and then choose “Join Conference.” You can also test your audio from this menu.
Q: A group of us are watching the webinar together. How can we get credit?
A: Email with a list of the names of everyone attending. In order to get credit, everyone needs to have registered for the webinar themselves.
Yang-Tan Institute
ILR School
Cornell University

Phone: 607-255-4349
The NYS CASE is sponsored by the New York State Education Department, Office of Adult Career and Continuing Education Services - Vocational Rehabilitation (ACCES-VR)

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