The NYS Consortium for Advancing and Supporting Employment (CASE) provides training and technical assistance to employment service providers under contract with the New York State Education Department's Office of Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR).

The NYS CASE is a collaborative involving Cornell University’s Yang-Tan Institute, Eleversity (a division of Heritage Christian Services), the NYS Association of People Supporting Employment First (APSE), and the NY Alliance for Inclusion and Innovation (NY Alliance). Members of the multi-disciplinary NYS CASE team have backgrounds in vocational rehabilitation, supported employment, special education, industrial and organizational psychology, labor economics, law, health education, sociology, and applied statistics.

The NYS CASE is a multi-faceted strategy that includes a statewide performance baseline, policy and practice goals, training curriculum and organizational development resources, regional and distance training opportunities, organizational development support, and evaluation of training and resources. The training establishes a critical link for providers between the learning environment and ongoing work with individuals with disabilities they serve.

case training

CASE Instructors

NYS CASE instructors are experienced trainers with years of experience in providing services to people with disabilities.

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Wendy Quarles

Extension Support Specialist at the Yang-Tan Institute on Employment and Disability at Cornell University

Wendy Quarles is the director of the NYS CASE project and provides program management for the Vocational Rehabilitation Youth Technical Assistance Center (VR Y-TAC) housed at The Institute for Educational Leadership in Washington, D.C. Wendy has spent over 30 years working with providers, state systems, families, and job seekers to advance the principles and practices of Employment First and person-centered vocational services. Wendy’s commitment to staff development and training has been demonstrated in her past and current leadership roles at Regional Rehabilitation Continuing Education Center (RRCEP II) at the University of Buffalo, Eleversity at Heritage Christian Services, the Association for Community Rehabilitation Educators (ACRE), and The Association for Persons Supporting Employment First (APSE).

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Jeffrey Tamburo

Training and Content Development Associate for the Yang-Tan Institute (YTI) at Cornell University

Jeffrey Tamburo, LMSW, CESP, previously worked for Eleversity, a division of Heritage Christian Services, as a Training and Organizational Development Specialist. Since 2013, Jeffrey has served as a trainer for NYS CASE. His employment also includes work as a training specialist for the Northeast ADA Center, where he provides training on the Americans with Disabilities Act to individuals and organizations in New York, New Jersey, Puerto Rico, and the U.S. Virgin Islands. Jeffrey also works on Diversity Partners, a national initiative focused upon strengthening relationships between job placement professionals and employers through the development of web-based tools designed to improve placement provider skills and behaviors that lead to enhanced employment outcomes for individuals with disabilities. Since 2006, he has been actively involved in providing training in the field of supported employment and disability services. His training experience includes work as a training consultant for University of Buffalo’s Regional Rehabilitation Continuing Education Program, where he provided job coach training throughout New York State. Subsequently, Jeffrey served as Project Administrator for the New York State Institute for Health Transition Training, where he played a key role in the dissemination of the Healthy Transitions initiative across New York State. During his time with the Institute, Jeffrey conducted training forums for hundreds of parents, youth, educators, service providers, and health care practitioners both statewide and nationally.

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Amy Scott

Training and Organizational Development Specialist for Eleversity, a Department of Heritage Christian Services

Amy Scott, MA, CESP, has over 23 years of experience managing and directing programs that provide vocational coordination, social work, Supported Employment, residential and day habilitation services to individuals with a wide range of support needs. Additionally, she has worked with families and detention facilities providing vocational instruction to at-risk students in preparation for school to work. As a Certified Benefits Advisor, Amy worked for 5 years as an Employment Specialist for New York Works a Social Security pilot project. Throughout her career and during employment with the Technical Assistance and Continuing Education Center at the University of Buffalo, Amy has developed and delivered numerous Supported Employment curricula, professional presentations, and has ongoing involvement in national rehabilitation communities of practice surrounding program evaluation/quality assurance and supported employment.

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Kim Osmani

Extension Associate at the Yang-Tan Institute on Employment and Disability at Cornell University

Kim joined the Yang-Tan Institute as an Extension Associate in October 2017. In her position, Kim supports the Vocational Rehabilitation (VR) Youth Technical Assistance Center (Y-TAC) as a Technical Assistance Liaison. In this role, Kim supports state VR agencies as they engage and serve opportunity youth with disabilities (e.g., youth in foster care or juvenile justice systems, youth experiencing homelessness, and youth who have dropped out) who are working toward competitive integrated employment.

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Elizabeth Juaniza-Saso

Extension Associate at the Yang-Tan Institute on Employment and Disability at Cornell University

Lizzie Juaniza-Saso joined the Yang Tan Institute on Employment and Disability as an Extension Associate in August 2019. Her work on the YTI Team includes providing technical assistance and training to the NY State Office of Special Education’s Technical Assistance Partnership for Transition (TAP for Transition). She also works as a trainer for the New York State Consortium for Advancing and Supporting Employment (NYS CASE), which is funded by ACCES-VR.

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Gina Oswald

Senior Extension Associate at the Yang-Tan Institute on Employment and Disability at Cornell University

Gina brings over 20 years of experience across employment, vocational rehabilitation, and professional development design and implementation to the K. Lisa Yang and Hock E. Tan Institute on Employment and Disability. Her career has included experience at the local, state and national level through the direct provision of vocational rehabilitation services, professional development of preservice and current practitioners across the country, and leadership at the national level in rehabilitation organizations.

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CASE Staff

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Laurie Rocker

Project Assistant


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Barbara Gillen

Project Assistant


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Brett Blanchard

Web Developer